CTI systems

Contact Center

IP Tech is an exclusive distributer of Equlibrium CTI products. EQ Contact Center is a robust contact center platform designed to meet the demands of diverse real-world contact center environments. It is entirely web-based, intuitive and easy to use. Access to the software can be done in real time from any location. Quickly deployed and Zero downtime needed for updates.

The solution is based on stable IP PBX platform and compatible with any SIP standard IP telephone/ telephone system. The software has the ability to handle a considerable volume of calls as well as E-mail and Fax simultaneously. EQ Contact Center provides all users the option to connect anywhere using tablets or smart phones needing no special installation or definitions.

The EQ Reporting Engine will show all the real-time and historic reports you could ever need and can also display phone status for standard phone users. Managers can benefit from the ability to schedule and email any report with the EQ History Engine. In addition the system includes a recording interface, which can be replayed through reporting engine and distributed by e-mail.

The Advantages

  • Fully web-based software, can be hosted or placed on premise
  • Updates can be performed on-the-fly, without interrupting users
  • Skills per agent, weights per queue, priorities per queue
  • Real-time Audio/Visual, SMS, and Email based user-defined alerts
  • Virtualization support
  • Powerful Call Scripting Engine with advanced logic
  • Blended outbound/inbound dialer ACD functionality
  • ACD routing
  • Email ACD routing
  • Live Chat ACD routing
  • Text to Speech integration
  • Powerful API for 3rd party integration
  • Schedule and email any report with the EQ History Engine

For an attractive proposal please contact us.